Privacy Policy
Effective Date: October 13, 2026
At Raining Berries (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, www.rainingberries.com, or interact with our online services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide, including your name, email address, phone number, billing information, order details, and other information submitted through our website, online ordering services, loyalty program, or contact forms.
We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and interactions with our website through cookies and similar technologies.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders and transactions.
- Manage customer accounts and rewards program participation.
- Send order confirmations, updates, and customer service communications.
- Deliver promotional emails, text messages, and notifications in accordance with applicable laws and your communication preferences.
- Improve our website, products, services, and customer experience.
- Analyze website traffic and marketing performance.
- Prevent fraud, maintain security, and comply with legal obligations.
3. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, and measure the effectiveness of marketing campaigns.
These technologies may be provided by third-party services, including Google and Meta.
You can manage certain cookie preferences through your browser settings. Depending on applicable law, additional choices regarding advertising cookies or data sharing may be available.
4. Sharing Your Information
We may share personal information with trusted third-party service providers that help us operate our business, including payment processors, online ordering platforms, loyalty program providers, delivery services, marketing platforms, website hosting providers, and analytics services.
Information may also be shared with participating Raining Berries locations when necessary to provide products or services.
We may disclose information when required by law, to protect our legal rights, or in connection with a business transaction.
Certain advertising and analytics disclosures may be considered “sharing” or “selling” of personal information under applicable privacy laws. Where required, we will provide the applicable rights and opt-out options.
5. Online Ordering and Rewards Program
When you place an order or participate in our rewards program, certain information may be collected and processed through third-party technology providers.
These providers may maintain their own privacy policies governing their handling of personal information.
We encourage you to review the applicable privacy policies of third-party services you use.
6. Marketing Communications
If you subscribe to our marketing communications, you may receive promotional emails, SMS messages, or app notifications regarding new products, special offers, rewards, and events.
You may opt out of promotional emails by clicking the unsubscribe link included in the message. You may opt out of promotional text messages by replying STOP, where supported, or following the instructions provided in the message.
Opting out of promotional communications does not necessarily prevent us from sending essential transactional or service-related messages.
7. Data Security and Retention
We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed completely secure.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have rights to obtain a copy of your information or opt out of certain data uses, including targeted advertising.
To submit a privacy-related request, please contact us using the information in the Contact Us section below. We may need to verify your identity before processing a request.
9. Third-Party Websites
Our website may contain links to third-party websites, delivery platforms, social media services, and other external resources.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their respective privacy policies.
10. Children’s Privacy
Our website and online services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without appropriate parental consent.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable laws.
Any updates will be posted on this page with a revised effective date. We encourage visitors to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
Raining Berries
Email: info@rainingberries.com
You can also reach any of our cafés directly – phone numbers and addresses are listed on our Locations page.
